About Face Rose

OUR WARRANTY

We take great pride in the quality of our nursery stock and the care it receives at our nursery. We guarantee our plants to be true to name as labelled, to be alive and well when you receive them and, when given proper care and attention, to leaf out and grow.

• If, upon receipt, you are not satisfied with the quality and condition of your plants, you may return them for a full refund.
• Claims for damaged or unsatisfactory stock or shortages must be made within five days of receipt of order.
• If, after following the enclosed planting instructions, your plants do not leaf out and grow, we will replace them one time, the following season, provided you pay the cost of shipping and handling.

All claims must be made by June 1, 2027. In all cases, our liability is limited to the purchase price of the stock.

We do not recommend or encourage ordering varieties that are clearly incompatible with your climate and will notify you if anything you order will not be covered by the warranty due to incompatibility. In addition, we cannot be held responsible for losses that result from any extreme climatic event such as those that are occurring with increasing frequency.

How To Order

Please note that our shipping season extends from the beginning of January to the first week of March. Your order cannot be shipped prior to that because our growers have to wait until the plants are dormant before they can ship to us. Hence, we do not receive our stock until the end of December.  We cannot ship after the first week of March because we do not have cold storage and, under normal circumstances, most trees start breaking dormancy shortly thereafter.

Most of our trees are 5/8" caliper and will be about three to three and a half feet when you receive them.  They will be bare root which means that they are dormant with no leaves, no soil around the roots and no pot.  The roots will be packed in moist moss to keep them in good condition during shipping.  Blueberries, figs and olives, as well as some berries and pomegranates, are shipped in pots.  Planting of potted items can be delayed if necessary, but bareroot trees need to be planted as soon as possible after receipt.  Please remember that they are very resistant to cold when dormant, so do not hesitate to plant unless the weather is particularly foul. 

• We do not charge your credit card until right before we ship your order.
  
• We ship only within the United States. NO EXCEPTIONS!

Shipping & Handling

Orders within the continental United States are shipped by UPS, so please make sure that we have your street address.  Orders to Puerto Rico and Alaska are shipped by Priority Mail so we will need your correct mailing address.

• Please note our minimum shipping charges listed in the right column.
• IMPORTANT: Orders will not be filled or held until full payment has been received. Orders for which payment has been made by check will not be shipped until the check has cleared. We reserve the right to cancel orders or add a 15% restocking fee per item on orders to which excessive changes have been made.
• When your order is shipped, you will receive an email through UPS with the tracking number.  Please make sure that you give us your correct email!  For orders to Puerto Rico and Alaska, we will email you to let you know that your order has shipped so that you know to be looking for it.

Shipping For Orchard Supplies And Tools

Add 15% of purchase price unless otherwise specified.

Roses

Roses are shipped in January only. If your order contains roses in addition to trees or other items and you choose February or March shipping, the roses will be treated as a separate order and will be shipped in January.  To save on shipping costs, you may want to have your entire order shipped in January.  If climatic conditions in your area prevent planting by our shipping deadline, you may keep plants dormant by storing them at 35°F. Keep roots moist during storage. Additional storage information is available upon request.

Agricultural Regulations

Agricultural regulations prevent us from shipping some varieties of plants to certain states. If this should apply to any plants in your order, we will notify you by email, phone or mail.

Wyoming and Hawaii

Sorry, but we cannot send shipments to Wyoming or Hawaii at this time.

Shipping Charges

Shipping Charges For Puerto Rico and Alaska

TO BE DETERMINED BASED ON ESTIMATED WEIGHT AND BOX SIZE.